Shipping policy

For all orders shipping fees are automatically calculated during checkout. Shipping fees depends on the order contents, total order weight and/or size and the destination country.

Delivery of the orders. Claims.

It is the customer's responsibility to verify the package before accepting the goods and signing for delivery. In case of a problem, the package must be refused and correct claims have to be issued, along with your signature, and the words: "package refused / damaged goods / missing items" (for example). If claims have not been issued properly, you are responsible having accepted the delivery and no additional claims will be accepted, either by PDV Car Parts or by the carrier.

Packages contain valuable items. For this reason, all packages have to be signed for, and can't be delivered to a pick up point, someone in the neighbourhood, or left at your front door. If you are not available during delivery, the carrier will usually leave a note in your mailbox. You will then be able to contact them at your convenience and organize a new delivery attempt, or a pick up. If possible, for peace of mind, try to have your orders delivered at a business address (office, workshop, garage). During checkout please add your correct phone number to force parcel delivery.


According to Latvian Consumer law, customers can freely return an order for a refund within 14 days after delivery. Before you return items, please contact our customer service by e-mail. PDV Car Parts promise to issue refund within 2 working days after receiving them and verifying the state of the products. All returns have to be complete (packaging, manuals, accessories, original invoice), and any returned product will have to be in perfect shape for restocking, brand new, unused, clean, without any visible marks of previous use.

Shipping costs for returned orders have to be covered by the customer (except in cases if the reason for returning is an error from PDV Car Parts).

Returns are not allowed for customized products, built to order products, special orders requested by the customer, or used parts.

Any return has to be approved by PDV Car Parts before sending your products back. Please contact our customer service to obtain approval and return address, before sending your order back. Any goods returned without approval will be refused.